Customer Support & Policies

At STS Custom Builds, we believe in clear communication and reliable service. Whether you’re wondering about warranty coverage, refunds, or how your data is handled, the information below will guide you through our customer policies.

We offer a 12-month warranty on all custom PC builds. This covers internal hardware components and build workmanship.

Due to the custom nature of our builds, refunds are limited. You’ll find clear guidelines for cancellations, faults, and excseptions.

We respect your privacy and handle your data in accordance with UK GDPR regulations.

Please read our T&Cs for important information about orders, payments, warranty, and your responsibilities as a buyer.